Design turnaround time begins once your order has been placed. If your job is submitted by 5:00 P.M. PST (8:00 P.M. EST), turnaround time begins that business day. Anything after 5:00 P.M. PST (8:00 P.M. EST), will be processed the following business day.
Are you open on Weekends and on Holidays?
We are closed Fridays, Saturdays and Holidays. As a result, these days are not considered when calculating our one day turnaround time for new designs and revisions.
What modes of payment do you accept?
We accept both Paypal and creditcard payments through our partner merchant PayJunction. Consequently you can also pay with Paypal via creditcard as well.
Do you give out the source files (PSD, AI, PPT, etc)?
Unfortunately we do not give away the source files. We will only supply the ready to use files for their designated applications such as JPeg images, PDF's etc.
Can I ask revisions for my ongoing or finished orders?
Ongoing orders can be revised for up to 20 days from the job was first processed. After this period any further changes must be done by placing a new job order.
Can I change the job order after I Checkout?
No, we do not allow this, which is why it is imperative that you make sure you have the correct job order. All order details are also confirmed on Step 3 in our order process.